Secret code Q/A

Your questions are important to us

Below are the frequently asked questions which you may encounter during your visit on the webpage.

Secret code security

Q : Where do you store the secret code?
A : We store your secret code in a database server at Bishops' University. It is the same as your personal informations. We will not divulge it to the public or sell it to third party.

When choosing a secret code

Q : What should I write/design my secret code?
A : Treat your secret code like a combination of a password and an username. Make sure your secret code is "secret" and "unable to be identified" by others. Furthermore, make your code easy to be remembered by you. Even if you forgot your secret code, make sure your other personal identifications are correct. That way, we can retrieve your secret code back to you.

Q : Can I change my secret code after it is made?
A : For now, Tea&Cof secret code cannot be changed once it is in the database. It is an unique code that has been used to link many tables (including your orders, identification, etc). The only way you can change it, it is to send an email to us (while following the parameters) and we will manually modify it.

Secret code forgotten

Q : How can I retrieve the secret code?
A : Fill out the following information below. If your personal informations is in our database, we will send you back your secret code. Else, please send an email so we can solve the problem.

Last name (Required):
First name (Required):
Phone number (Required): (do not need to add the extension number!)
Email address (Optional):
Postal code (Required) :

PLEASE MAKE SURE TO AVOID PUBLIC LOCATION & TO USE PUBLIC NETWORK BEFORE SUBMITTING YOUR REQUEST. IF YOU DO NOT FOLLOW THE GUIDELINES, YOUR PERSONAL INFORMATION MAY BE COMPROMISED.
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