647 540 0023 | aali23@ubishops.ca | Sherbrooke, QC J1M 1Z7
- Second-year Computer Science student at Bishop's University with a passion for technology.
- Experience in managing over 130 AV systems and providing advanced IT support, adept at resolving complex technical and networking issues.
- Committed to professional development, actively pursuing certifications in cloud infrastructure and networking.
- Trilingual in English, Afar, and Arabic.
AV System Management: Multimedia System Installation, AV System Troubleshooting, Multimedia Project Installation
Technical Support: Technical Support (Level 2), IT Support, Technical Issue Resolution, Ticketing System Management, Microsoft 365
Network Management: Network Diagnostics, Network Connectivity Maintenance
Multimedia Assistant, Bishop's University, May 2024-Current
Sherbrooke, QC
- Provide immediate support to faculty during classroom sessions, troubleshooting technical, audio-visual, and networking issues.
- Diagnose and ensure stable network connectivity, resolving various network-related issues across the campus.
- Efficiently handle support requests via multiple communication channels, maintaining high satisfaction among students and faculty.
- Efficiently use a ticketing system to log, prioritize, and resolve technical, audio-visual, and networking issues.
IT Specialist, Bishop's University, October 2023-Current
Sherbrooke, QC
- Provide immediate support to faculty during classroom sessions, troubleshooting technical, audio-visual, and networking issues.
- Diagnose and ensure stable network connectivity, resolving various network-related issues across the campus.
- Efficiently handle support requests via multiple communication channels, maintaining high satisfaction among students and faculty.
- Efficiently use a ticketing system to log, prioritize, and resolve technical, audio-visual, and networking issues.
Bachelor of Science
Computer Science, Bishop's University, Sherbrooke QC Expected in May 2026